2. Quote / Order Request, and Shipping

Quote / Order Request, and Shipping

Shipping / Lead Time Information

Hours of operation and Lead Time Information

Hours of Operation : Monday - Friday (except national holidays) 7:30 AM - 4:30 PM (Central Time)
Order Reception Window : 7:30 AM - 2:00 PM (Central Time) Processed same day
After 2:00 PM (Central Time) Processed next day.
We receive and respond to requests and inquiries during all hours of operation.

Example Standard Frames (Full Length. Accessories)

Day 1 7:30AM - 2:00PM Purchase Order
2:00PM - 4:30PM Purchase Order
Day 2 7:30AM - 2:00PM Purchase Order
2:00PM - 4:30PM
Day 3 7:30AM - 4:30PM Ship Out
Day 4 7:30AM - 4:30PM Ship Out Ship Out

*Allow additional time for shipping to your location.

"Approx. Time in Transit" Map

Lead Time to Ship Out

Order Amount Lead Time
Standard Stock Items Frames (Full Length) Within 3 days
Frames (Cut) Need to be discussed
Accessories Within 3 days
With Assembly Need to be discussed
With Process Need to be discussed
Non Standard Stock Item Frames, Accessories Need to be discussed

*Stock Status affects to Lead Time, please contact us for more detail.
Standard Stock Items could be refered by showing on our web-site.

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Order Flow

Customized Structure Order
Step 1. Send sketch to SUS America
*Load Capacity

* Please send your sketch to sales2@susamericainc.com
* Online application is available in 'Account Service'
Step 2. SUS Drawing and Quotation is made
Discuss the specifications of the structure.
Step 3. Order
*Frame cut service free of charge
*Assembly service is available with additional charge
Step 4. Delivery
Parts Order
Step 1. Send Parts List to SUS America
*Length (Frame)
* Please send parts list to sales2@susamericainc.com
* Online quote request is available Click here
Step 2. SUS Quotation is made

Step 3. Order * Online ordering is available for Standard Stock Items. Click here

Step 4. Delivery
*Cash before delivery is required for the first transaction. Payment terms on subsequent order can be discussed.
*New customers, please fill out the Registration Form and send it before your Purchase Orer Download
*If requesting credit, please send Credit Information with RFQ. If your company does not have your form, please use our form. Download

*Cash before delivery is required for the first transaction.
*For Payment: ACH, Check, and Credit Card are available. (In case of Credit Card, 3% of Order Amount is charged as transaction fee)
*We bill through (Paypal) for payments made by credit card.

*In case of FOB, please indicate your preferred transportation company if you have a preference.
*In case of CIF, SUS will select transportation company.
*Our frame is a maximum at 4000mm. Please confirm with your transportation company that they can carry long pallets/crates.
*If you do not have a preferred transportation company, SUS can offer support. Please contact sales2@susamericainc.com

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