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Request for Quotation, Ordering, and Shipping

Request for Quotation and Ordering

Hours of Operation : Monday - Friday (except national holidays)
7:30am - 4:30pm (CT)
Order Window : 7:30am - 2:00pm (CT) Processes same day
After 2:00pm (CT) Processes next business day
We receive and respond to inquiries until 4:00pm (CT)

To request a quotation or place an order, please sign in or apply for an account.

Shipping and Lead Times

Example : Standard Items (Full length frames and accessories)

Day 1 7:30AM - 2:00PM Purchase Order
2:00PM - 4:30PM Purchase Order
Day 2 7:30AM - 2:00PM Purchase Order
2:00PM - 4:30PM
Day 3 7:30AM - 4:30PM Ship Out
Day 4 7:30AM - 4:30PM Ship Out Ship Out

*Allow additional time for shipping to your location in case of inclement weather, etc.

Approximate Time in Transit After Ship Out

Lead Time to Ship Out

Items Ordered Lead Time
Standard Stock Items Frames (Full Length) Within 3 Business Days
Frames (Cut) 5-8 Business Days
Accessories Within 3 Business Days
With Assembly Contact SUS for Details
With Special Processing
(notches, drilling, etc.)
Up to 15 Business Days
Non-Standard Stock Items Frames, Accessories, etc. Up to 15 Business Days

*Stock status affects Lead Times. Please contact us for more details.

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Order Flow

Custom Structure Order
Step 1 • Send a sketch to SUS at sales2@susamericainc.com including dimensions and load capacity.
Step 2 • You and SUS revise the drawing specifications.
• SUS provides the RFQ.
Step 3 • You submit the Purchase Order.
• Assembly begins (if requested).
Step 4 •Items are shipped out.
Parts Order
Step 1 • Send Parts list including item numbers, quantities, and lengths of cut frames to SUS at sales2@susamericainc.com.
• Online submission is available here.
Step 2 • SUS provides the RFQ.


Step 3 • You submit the Purchase Order.
Step 4 •Items are shipped out.

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